At Joy Desk, we want you to be completely satisfied with your purchase. If you change
your mind, we are here to help.
14-Day Change of Mind Policy
You have 14 days from the date of delivery to request a return. To be eligible for a
“Change of Mind” return:
- The item must be unassembled, unused, and in its original packaging.
- A restocking fee (typically 15%) may apply to cover handling costs.
- The customer is responsible for all return shipping costs and ensuring the item
arrives back to us in sellable condition.
Damaged or Faulty Items
If your product arrives damaged or develops a fault, please contact us at
info@joydesk.com.au within 48 hours of delivery with photos/videos. Under Australian
Consumer Law (ACL), you are entitled to a repair, replacement, or refund for a major
failure.
Exclusions
- Items that have been partially or fully assembled.
- Custom-made or “Clearance/Final Sale” products.